++  Please route to appropriate Circulation staff ++

It was brought to our attention that there are times when an item that is on your Clean Hold Shelf Report cannot be found on the hold shelf. To ensure that these items are accounted for and not showing a location of InTransit when they are missing, follow the attached procedure. Please note that you should only check an item out to this user MISSHLDSHLF if it was on your Clean Hold Shelf report, and you have looked for the item thoroughly and checked with the patron to ensure he/she doesn’t not have it in their possession.

Thank you

Crystal Vela
Consultant, Member Services
crystal@swanlibraries.net • (630)326-8059

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net