[SWANcom] *Concluded Successfully* SWAN Server Upgrade on Nov 6th/7th - No Further Downtime or Bridge Necessary!

SWAN Member Library Staff: I have some good news this morning - our early start to the server upgrade and expedited schedule led to a successful completion around 1 this morning. We're just finishing up some testing and overnight maintenance reports now, but otherwise the upgraded Symphony WorkFlows server is now ready for use. A few things to note: * Please login to WorkFlows and perform all functions as usual. No further downtime is expected today. Additionally, we will not need to use Symphony Bridge or Offline today. * Our report schedule will be especially congested today due to the overnight maintenance starting late and several cancelled reports that we'll be making up from last night. Please avoid running unessential reports until later in the afternoon. * All regularly scheduled reports will run as expected today (albeit off schedule); this includes autorenewals, all patron notices, and clean holds shelf. * BLUECloud Analytics statistics may still take up to a day to catch up. * All Enterprise, payment, and authentication services should be operating as expected today. * The new server uses the hostname api.in.swanlibraires.net (same as our previous server). As long as your WorkFlows client is pointing to this hostname, you'll login to the server as usual. See the image below for further details. * SIP2 connected hardware and software in the library (Self-Check, AMH, PC Reservation, MyPC, etc) must also reference the hostname api.in.swanlibraries.net instead of the previous IP address. If this software and hardware is functioning correctly, they're likely configured to use the hostname and no further action is needed. [https://support.swanlibraries.net/system/files/Public/loginimage.png] We'll send additional SWANcoms and new posts if any substantial issues arise, so please continue to watch throughout the day. Additionally, if you encounter any issues or oddities, please send them to help@swanlibraries.net<mailto:help@swanlibraries.net> so that we can investigate further. Thank you for your patience throughout the upgrade process. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/