SWAN Member Library Staff:
We’ve received confirmation from SirsiDynix Support that the outage has been resolved. It appears to have been related to an issue with the EDS (EBSCO Discovery Service) integration, which ultimately resulted in a crash of the Enterprise
servers for some EDS-subscribing customers. SirsiDynix has corrected the issue, so no further downtime is anticipated for this evening.
Thank you for your patience as the issue was resolved.
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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net]
On Behalf Of webmaster@swanlibraries.net
Sent: Wednesday, October 18, 2017 2:04 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Enterprise Outage on 10/18
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
10/18/2017 - 14:04 - by Steven Schlewitt
SWAN Member Library Staff:
We’ve received reports of intermittent outages affecting the Enterprise OPAC this afternoon and have contacted SirsiDynix support for further investigation. They’ve acknowledged a potentially widespread issue affecting many SirsiDynix SaaS-hosted
customers and are looking into the issue now.
This issue is only impacting access to the Enterprise Catalog - no other services are affected at this time.
We’ll continue to monitor the situation and will send additional SWANcoms as information becomes available.
Thank you,
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/