Although the report queue has a lot of catching up to do and likely will not be fully caught up until late this evening, the most significant of our overnight maintenance reports have concluded successfully. At the end of the report, we processed around 126,000 record changes, as compared to 15,000 on most typical nights. We’ll continue to investigate why so many records were processed through the system, but in the meantime, all locked records, both patron and bibliographic, should now be resolved. Additionally, all libraries can resume normal operations, including regular cataloging.

If you continue to encounter record errors or have any questions, please submit a ticket to help@swanlibraries.net.

Thank you again for your patience throughout the day as these reports processed.

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: Steven Schlewitt
Sent: Friday, October 11, 2019 12:04 PM
To: swancom@list.swanlibraries.net
Subject: 12pm Update: Nightly Processing Delay - Continue to Suspend Non-Circ Activities

We’re still observing the long-running overnight maintenance report, ADUtext, but are closely watching the processing record volumes and are hopeful that the largest aspect of the processing will soon conclude. Following that, several other much shorter maintenance reports remain, but we’ve suspended non-essential morning and afternoon system reports to make room for regularly scheduled library reports when those conclude.

Please continue to process essential circulation functions only until we provide the all-clear.

Thank you for your continued patience.

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: Steven Schlewitt
Sent: Friday, October 11, 2019 9:09 AM
To: swancom@list.swanlibraries.net
Subject: Update: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

Until the long-running overnight processing concludes and SWAN has sent an “all clear” update, please refrain from all WorkFlows activities except Checkout and Checkin.

We’re continuing to investigate the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including “Hatwrapper Exception” and “Records in Use.” Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process.

Should you encounter records with errors, please make note of the records and submit a ticket to help@swanlibraries.net. It’s likely these errors will clear once the reports conclude, but we’ll double-check to ensure that’s the case later today.

We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude.

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: SWANcom <swancom-bounces@list.swanlibraries.net> On Behalf Of Dawne Tortorella
Sent: Friday, October 11, 2019 8:04 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Update: Nightly Processing Delay

Nightly processing has not yet completed. We ask that you wait on any cataloging updates until you receive the all-clear.

You may process circulation (checkin/checkout) of items. If you encounter errors, please report these at help@swanlibraries.net. We will provide updates as processing continues.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

swanlibraries.net • catalog.swanlibraries.net