Preparations for National Change of Address processing have begun and will continue through the first week in January. During this processing window please be aware that address changes may be overridden for those patrons flagged by NCOA (approximately 33,000). While the NCOA process is underway, patron address changes will not update Last Activity Date. Upon completion, this address change setting will be set to once again update a patron’s Last Activity Date with any address change.

The following processing will begin today:

• Approximately 33,000 records will be updated with new addresses
• The previous address will be saved in a patron note with “SWAN – NCOA 2023”
• No patron status will change, so the ability to place holds and check out items is not impacted
• Geocode data will be updated for all patrons active since the last NCOA processing

SWAN will provide updates as this work progresses. For more detailed information, refer to this news post: National Change of Address (NCOA) - December 2023 Update

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Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

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