To SWAN Library Staff:

We will be implementing two changes to wording in Enterprise, which will take effect tomorrow.

· First, the user status DELINQUENT will now say ALERT. Please note, this change will also affect staff views in Workflows.

· Second, the location “Standard shelving location” will be changed to Stacks in Enterprise.

Please see the attached document for screenshots of where you can expect to see these changes. These changes will affect all libraries and all Enterprise profiles, and there is no action you need to take.

SWAN received many comments that use of “DELINQUENT” was overly negative and off-putting to patrons. In order to change the use of the word in Enterprise, the change also had to be made to Workflows. Some library staff sent suggestions to help@swanlibraries.net, which were all reviewed by the Discovery and User Experience team, as well as SWAN staff. In the end, it was decided that ALERT encouraged patrons to check the status of their account, without a negative connotation, and without specifying in how their account is delinquent (items overdue, fines owed, or both).

It was also reported that “Standard shelving location” was confusing to patrons. “Stacks,” the corresponding location in Workflows, will appear in Enterprise instead of the longer description. The stacks location is the equivalent of the three letter location codes from Millennium (ams, bfs, wrs, etc.), and is shared by all libraries.

Thank you to everyone who shared patron comments, staff experiences, and suggestions for changing these two elements. Please continue to share your feedback at help@swanlibraries.net.

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net