SWAN Member Libraries Symphony WorkFlows Acquisitions Staff:

We are continuing to work with libraries to test and verify safety of transmissions from Baker & Taylor. You may resume the following:

Now:  Run your EDI Retrieval Report. We are running additional EDI Receive reports to process the invoice files brought in with these reports.
After 2:30 PM: Run your Book X12 Invoice Report

We will update the Known Issue with more information shortly.

 

 

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

 

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, September 6, 2022 5:22 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] *UPDATE* Baker & Taylor Server Outage

 

SWAN Member Libraries Symphony WorkFlows Acquisitions Staff:

 

Baker & Taylor is reporting many disrupted services are back online today and TS 360 should be fully functional and accessible tomorrow. Baker & Taylor will be reaching out to individual libraries with a new IP address to access TS 360.

We will be working with a couple of SWAN libraries to test and verify safety of transmissions from Baker & Taylor. Once we have successfully completed that, we will continue enabling services for all libraries with Baker & Taylor. Until we have completed this testing, we ask you to wait for an all clear from us before resuming your orders with Baker & Taylor. This includes the following processes:

 

We will update the Baker & Taylor Server Outage Known Issue when we have concluded our testing.

 

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

 

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Monday, August 22, 2022 1:21 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Baker & Taylor Server Outage

 

SWAN Member Libraries Symphony WorkFlows Acquisitions Staff:

 

Baker & Taylor has reported they have a server outage that is affecting their TS 360 platform and phone service. Please see the posted Known Issue on the SWAN Support Site for important information. We will be updating the issue as more information becomes available.

https://support.swanlibraries.net/issue/91484

 

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings