Good afternoon,

Gale has reported that they resolved the access issues we have been having at SWAN. It seems that some recent updates on Gale’s end removed authentication settings for many libraries, not just those in SWAN.

https://support.swanlibraries.net/news/2018-06-13/resolved-gale-databases-unavailable-through-open-athens

Please test your Gale databases, and verify you are able to access your databases through Open Athens successfully. As a reminder, only external (outside of the library) access was affected – your internal access settings were not affected.

If you have an issues, please open a ticket or email help@swanlibraries.net.

Tara Wood
User Experience Manager
tara@swanlibraries.net • (630)326-7706

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net