Everyone –

I regret to inform everyone but the “Throttling Fix” that was scheduled for last Thursday was not fully implemented by SirsiDynix.   SirsiDynix has advised us that they will be implementing the “Throttling Fix” sometime this week.  We will let everyone know as soon as we are advised the “Fix” is completed.   In addition, SirsiDynix is still pursuing a new vendor to process text messages.   The “Fix” is just a temporary measure to help alleviate the problem.

Another twist was identified today by SWAN staff in testing – it appears that only Verizon customers are actually receiving text messages.   We have tested sending Manual Messages via SMS text to several staff members and anyone with Sprint, AT&T, T-Mobile, and Virgin carriers did not receive their text message.   This situation has been reported to SirsiDynix and a ticket opened in their support center.  As we receive more information on this newly identified problem, we will let you know via SWANcom.       

Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle@railslibraries.info
http://www.railslibraries.info
not ful