+++ Please route to appropriate personnel +++

Everyone –

There was a problem with the materials handler  (AMH) at Oak Park yesterday.   It is now fixed, but unfortunately there is a problem with any ILL materials that were processed by the handler either yesterday or this morning. 

Any item crossing the handler yesterday or earlier today that had a hold for another library was assigned a status of “ready for pickup”  instead of being given a status of “Intransit”.  To make matters worse, patrons were notified by email that their requested item was “ready for pickup” at their local library.   There are about 400 of these items and they  are from Oak Park Main, Dole, and Maze.   Oak Park staff are expediting the processing of these materials, but they will not be received by the borrowing library until Monday or after the holiday on Thursday. 

We are working with Innovative to see if there is anything that can be done by them to help clear up the problem in the WebPAC and MilCirc.

However, patrons may appear at your library having been notified that their item is “Ready for Pickup”.     If you cannot locate the item on your holdshelf, check the item record.   Any item checked in by the AMH at Oak Park has an IN LOC of 996.  These items will also have a Last Updated Date of either 12-19-13 or 12-20-13. 

We apologize for this inconvenience.    Not exactly the glad tidings you hoped to receive.   Sorry.

Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle@railslibraries.info
http://support.swanlibraries.net