SirsiDynix has confirmed some libraries have had payments go through ProPay without the bills being paid on patron record. They have advised us not to use the ProPay swipes at the desk until they find a resolution to the issue. We will continue to update this issue as we have more information.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, January 10, 2023 12:54 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] BLUEcloud Commerce Is Not Available

SWAN Member Libraries,

Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue.

PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. We will update the BLUEcloud Commerce Is Not Available known issue on the SWAN support site as we have more information.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings