+++ Please route to appropriate personnel +++

Everyone –

First and foremost we would like to thank all of our SWAN libraries for their cooperation and patience yesterday during our upgrade.   We did have a number of issues that delayed us in re-establishing your access to SWAN. Those issues have now been resolved with your assistance.  Unfortunately, we were unable to get all of the offline files run last night due to high processing levels on SWAN.  SWAN computer room staff are still working through the files and updating them one at a time.  We should have them all processed this evening.

Once again, SWAN staff would like to thank all of you for your cooperation.   In addition, we would be remiss if we didn’t thank those libraries and staff members that went the extra mile to come into work early and start testing with us at 7 AM yesterday:

·       Cicero PL – Vickie Totton

·       Eisenhower PLD – Peggy Tomzik

·       Elmwood Park PL –Ahren Sievers

·       Melrose Park PL –Cindy Maiello-Gluecklich

·       Oak Lawn PL –Marcin Truty

·       Oak Park PL – Ian Nosek and the Material Services Dept.

·       Prairie Trails PLD – Sheri Starr   

Thank you all.

And as a reminder : If you should experience any problems or have any questions, don’t hesitate to contact us at 630-734-5153 or help@swanlibraries.net  Please do not assume that someone else has reported a problem you may have encountered, SWAN staff would rather receive duplicate reports of a software problem then not be notified.  

Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle@railslibraries.info
http://support.swanlibraries.net