On the Eleventh Day of (insert your favorite holiday) ----SWAN elves gave to me

Whether you celebrate Hanukkah, Kwanzaa, Christmas, Festivus, the Winter Solstice, or none of the above – SWAN would like to share 12 days of “gifts” with you.  

One of the most complex processes in Circulation is the handling of damaged RB material. How damaged is it? Who’s responsible? What incredible tail has been spun to explain away the damage? We’ve all heard them. (You’re all lending books that seep, right? Of course you are.)

For items that are damaged, bill-ably damaged, as distinct from temporarily Unusable due to a locked case or missing part: use the attached flow charts to process the item.

Damaged Item received via delivery

Damaged item returned by patron (both in person and found in a drop.)

These charts may not cover every single contingency. So as always, if you have any questions, please contact Member Services by opening a help ticket at help@swanlibraries.net

Helen Pinder
Analyst, Member Services
helen@swanlibraries.net • (630)326-8716

SWAN Library Services
800 Quail Ridge Dr, Westmont, Il  60559
swanlibraries.net • catalog.swanlibraries.net