SWAN Library Staff:

Issues on the Encore and Production servers are now resolved. We will continue to monitor the situation throughout the day, but should you experience any issues that appear to be related, please contact us at help@swanlibraries.net, or you can reach our weekend support desk at 630.734.5153.

I sincerely apologize for the inconvenience and appreciate your patience while we worked toward a resolution.

Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info
http://www.railslibraries.info

From: Steven Schlewitt
Sent: Saturday, February 28, 2015 9:10 AM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net
Subject: Millennium Slowness and Encore Outage - 2/28
Importance: High

SWAN Library Staff:

Please be aware, this morning we had experienced some slowness with our Millennium Production server, which had affected the client and classic catalog. That issue has since been resolved, however, we’re still encountering an issue with the Encore Webpac. We’re currently investigating the situation and will update everyone once a resolution is in-place.

Thank you,

Steven Schlewitt
SWAN IT Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info
http://www.railslibraries.info