The problem member libraries were encountering in acquisition data load and bibload was due to lack of connections to our bibliographic database. We have isolated the problem to a SIP connection and are working with the library involved to resolve.

While we hope the problem limiting the number of available connections to the database is resolved, we will not know the full extend of problems until after the nightly processing. At this time, cataloging and acquisitions functions can resume, but please let us know of any anomalies you find.

Dawne Tortorella
Assistant Director
dawne@swanlibraries.net • (630)326-7995

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net

From: Dawne Tortorella
Sent: Monday, March 4, 2019 3:01 PM
To: 'swancom@list.swanlibraries.net' <swancom@list.swanlibraries.net>
Subject: Reports of System Problems

We have received several reports of problems bringing records in through Smartport and Acquisitions, as well as Web Services and SIP. We are troubleshooting with SirsiDynix and recommend that if you can, please curtail cataloging functions until this issue is resolved. You can track these known issues on our support site: https://support.swanlibraries.net/help/known-issues

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net