----Please route to appropriate staff---- 

The January Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation has been written to help guide member library staff through the Billing Summary sheet as well as the detail statement reports folder accessible in BlueCloud Analytics Shared Reports.

Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help@swanlibraries.net.  

Updated documentation is now available to advise libraries what to do with these reports. 

Debits and credits for longoverde RB/ILL items have not been included in the Quarterly Billing since the August, 2017, revision to the Circulation Policy changed the reimbursement to 365 days after due date. The Custom Longoverdue Report (CLR) was not able to process these items until a cleanup of the patron database was completed. This cleanup was necessary to ensure the bills created by the CLR “belong” to the patron’s library. The cleanup was not completed in time for the October, 2018, Quarterly Billing which means your current billing contains six months’ worth of debits/credits instead of three.

Please wait until you receive your statement before making payments or requesting a credit.

Thank you,

Helen Pinder
Analyst, Member Services
helen@swanlibraries.net • (630)326-8716

SWAN Library Services
800 Quail Ridge Dr, Westmont, Il  60559
swanlibraries.net • catalog.swanlibraries.net