SWAN Member Library Staff,

Over the first weekend of December (the 3^rd-4^th), SWAN will be performing database maintenance on our Symphony Server to finalize Enterprise facet work on fiction/non-fiction materials and commit several other recent projects to our database. This work will serve to greatly improve the patron Enterprise experience.

This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services. Please see the list below for the specific services affected:

-      Symphony Server functions

• WorkFlows (staff must use Offline mode for checkout; no check-ins please)
• SIP2-connected hardware (AMH, self-check)
• SIP2-connected vendor services (Overdrive, Axis360, etc)

-      Symphony Web Services functions

• Enterprise My Account functions (including payments)
• Enterprise material availability
• BookMyne
• MobileCirc (staff must use Offline mode)

This downtime will begin Saturday, December 3^rd at 6 a.m. and run through Sunday evening. SWAN will send a reminder as the date approaches, as well as a follow-up message when the database maintenance has completed and staff can resume normal work practices.

To reiterate:

• Symphony WorkFlows can be accessed only in Offline mode during the maintenance
• Enterprise OPAC will remain accessible, although patrons may have limited access to materials and some searches may produce incomplete results
• Materials can be checked out via WorkFlows while Offline, but please avoid check-ins until Tuesday (Important: Backdate these delayed check-ins to avoid fines to the patron records)

Please email help@swanlibraries.net if you have any questions or concerns about the approaching system maintenance, or if you have any questions about running in Offline Mode with WorkFlows or MobileCirc.