SWAN Member Libraries:

The overnight processing has concluded with the exception of overdue notices. The report schedule is still behind, please refrain from scheduling any unnecessary reports to allow the queue to get caught up.

Circulation: Continue work as usual

Acquisitions and Cataloging: You may resume work. Avoid scheduling new reports

Continue to report any issues by sending an email to help@swanlibraries.net.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Thursday, December 23, 2021 10:55 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Re: *Update* Overnight Processing Still Running

SWAN Member Libraries:

SirsiDynix has identified some problematic files from the overnight processing. They have moved the files out of the processing and restarted the process. While this will delay the reports for the day, we have decided it is best to resolve the issue before the holiday. Continue to follow the guidelines outlined in the 7:06 AM update to the Updated Known Issue.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Thursday, December 23, 2021 9:49 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] *Update* Overnight Processing Still Running

SWAN Member Libraries:

We are continuing to work with SirsiDynix on the long running nightly processing. You may work as outlined in the 7:06 AM update to the Updated Known Issue.

We will continue to update the issue as we have more information.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Wednesday, December 22, 2021 4:16 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] *Update* Overnight Processing Still Running

SWAN Member Libraries:

The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue for what to do if you experience a locked record.

We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Wednesday, December 22, 2021 10:23 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Overnight Processing Still Running

SWAN Member Libraries:

Please be aware, we’re currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors.

For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871

Vickie Totton

Consultant, Information Technology Systems & Support

vickie@swanlibraries.net • 630.326.8714

My pronouns: she/her/hers

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

swanlibraries.net • catalog.swanlibraries.net