SWAN Member Library Staff:

As of yesterday, February 3, NCOA processing on patron records is complete. All updated addresses and geolocation data have been uploaded. Updating patron address information will once again trigger an update to the patron's Last Activity Date, a function that we disabled during this update.

Thank you for your patience during the updates. Please view our documentation for recommended steps to take for patron cleanup: National Change of Address (NCOA).

SWAN Library Services

915 Harger Road, Suite 260, Oak Brook, IL 60523

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: Vickie Totton
Sent: Wednesday, January 29, 2025 3:21 PM
To: swancom@list.swanlibraries.net
Subject: National Change of Address Processing

SWAN Member Library Staff:

We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 917,567. Of those, 31,349 were returned with address changes for a change rate of 3.4%.

In preparation, today we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden by this update.

Refer to the National Change of Address (NCOA) 2024 Update news article for more information.

SWAN Library Services

915 Harger Road, Suite 260, Oak Brook, IL 60523

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings