+++ Please route to appropriate personnel +++

Everyone –

I hopes of curtailing the number of patrons reporting they have not received their emailed hold pickup notices, SWAN has made two changes to the email pickup notice process today. 

Starting tomorrow, we will be running email hold pickup notices 5 times a day, instead of twice.  This is to hopefully eliminate huge mailings that might be resulting in the emails being dumped as spam by the patron’s email service.  Hold pickup notices will now be run at 9 AM, Noon, 3 PM, 6 PM, and 9 PM.  I have updated the message in the hold pickup notice.   The Subject line now reads “Library Hold Notice”  and the message now reads –“The item you requested is available for pickup at the Library. Please visit the library within the next 7 days to pick up your item. Thank you.”

Starting tomorrow we will begin running a second email notice.   This notice is sent as a reminder to notify patrons when their hold has been on the hold shelf for four days.  This will run every day at 5 PM.  Hopefully, those commuters that read their email on the train will get a timely reminder to stop by the library on their way home.  The Subject line now reads “Library Holds Notice” and the message reads -“The item you requested is available for pickup at the Library for three more days.  If you are unable to pick up the item by then, your hold will be automatically cancelled at that time. Thank you.”

I hope with this tweaking to the process, we will have more happy patrons.   If you should have any questions, send in a ticket (help@swanlibraries.net) or give me a call (630-734-5162).    Happy weekend.

Kate Boyle
SWAN Member Services Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle@railslibraries.info
http://support.swanlibraries.net