SWAN Member Library Staff –

We’re currently investigating notices of a widespread network/VPN outage across our libraries. This appears to be part of a larger outage, either with the Microsoft Azure platform which hosts our server environment or with a major internet service provider.

As of 12pm, the outage appears to have subsided, lasting only a few minutes. Most libraries have been able to reconnect. If your library is still down, please let us know by emailing help@swanlibraries.net.

We’ll post any updates or continued outages to the Known Issue on our support site.

Thank you,

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net