SWAN Member Library Staff:
SirsiDynix is currently experiencing issues with email delivery from the new BLUEcloud Private Intelligence Server. At this time, delivery issues appear to be isolated to libraries using Google Workspace. We still want you to open a ticket if you are not receiving
your report subscription emails.
We're working with SirsiDynix support on a resolution and hope to have an update soon.
While we work with SirsiDynix on a resolution, you can run the reports manually and export them as Excel files. The directions for doing this are included in the
Known Issue on the SWAN website.
SWAN Library Services
915 Harger Road, Suite 260, Oak Brook, IL 60523
Email:
help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Thursday, May 28, 2026 2:00 PM
To: SWAN Communications <swancom@list.swanlibraries.net>
Subject: [SWANcom] Some BLUEcloud Analytics Reports not being delivered
Some of the BLUEcloud Analytics report subscriptions have not been delivered. We are working with SirsiDynix to resolve the issue. Please open a ticket if you have not received your report subscription. We will update the
Known Issue on our website as we have more information.