SWAN Member Library & Information Technology Staff:

All network troubleshooting has concluded successfully and no further downtime is anticipated.

Thank you again for your patience.

Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info
http://support.swanlibraries.net

From: swantech-bounces@list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Monday, June 29, 2015 9:03 PM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net; swancirc@list.swanlibraries.net
Subject: [SwanTech] *Reminder* SWAN Network Outage Planned: 6/29 (Today) at 9:15pm

Just a reminder – our temporary network outage is planned to begin in just a few minutes. At that time, WorkFlows and the Enterprise OPAC may be unavailable for extended periods of time.

Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info
http://support.swanlibraries.net

From: swantech-bounces@list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Monday, June 29, 2015 3:27 PM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net; swancirc@list.swanlibraries.net
Subject: [SwanTech] Upcoming SWAN Network Outage Planned: 6/29 (Today) at 9:15pm

SWAN Member Library & Information Technology Staff:

To further investigate the issues experienced earlier today, SWAN IT has a network outage planned for 9:15pm this evening. This outage will temporarily affect access to the Symphony WorkFlows client and some functions of the Enterprise OPAC. We will send additional SWANcoms during that outage as an update of our progress, but we anticipate the outage should last no longer than an hour or two.

Thank you again for your patience.

Steven Schlewitt
SWAN IT Manager
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5130
Fax: 630.734.5056
steven.schlewitt@railslibraries.info
http://support.swanlibraries.net

From: swantech-bounces@list.swanlibraries.net [mailto:swantech-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski
Sent: Monday, June 29, 2015 12:19 PM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net; swancirc@list.swanlibraries.net
Subject: [SwanTech] Update: ***Symphony Outage***

To All Library Staff:

Symphony is now back online, and you may resume regular circulation. Please log out of Workflows offline mode and log back into Workflows, being sure to uncheck “operate in offline mode” and using your regular credentials. Your offline files will upload to the server automatically, and SWAN will process them centrally.

Additional maintenance will take place this evening after library operating hours, and an update will be sent when that work is complete.

We apologize for the inconvenience to you and your patrons and thank you for your patience this morning.

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net

From: Rebecca Malinowski
Sent: Monday, June 29, 2015 11:18 AM
To: 'swancom@list.swanlibraries.net'; 'swantech@list.swanlibraries.net'; 'swancirc@list.swanlibraries.net'
Subject: Update: ***Symphony Outage***

To all library staff:

SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service.

As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/WorkFlowsOffline-3.5.pdf

In brief, open Workflows, being sure the “Operate In Offline Mode” and “Show This Window On Next Startup” boxes are both checked. In offline session settings, set user access to OFFLINE.

Thank you for your continued patience.

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net

From: Rebecca Malinowski
Sent: Monday, June 29, 2015 10:54 AM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net; swancirc@list.swanlibraries.net
Subject: ***Symphony Outage***

To all library staff:

We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available.

We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available.

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net

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