SWAN Member Libraries and Information Technology Staff:
We’ve received some additional information to clarify the reason for our outage.
ICN experienced a large network outage at 9:35AM, lasting roughly 2 minutes. The cause of the issue was the core router(s) on their network reaching a route limit. They have resolved the issue
and are working with Cisco to prevent it from occurring again.
This outage likely impacted customers throughout the area, including individual library networks (ICN customers), and
some of our neighboring library consortia.
If you have any additional questions about the outage, please email us at
help@swanlibraries.net.
Thank you,
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net]
On Behalf Of webmaster@swanlibraries.net
Sent: Tuesday, August 22, 2017 9:50 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] SWAN/RAILS Datacenter Outage on 8/22
Message from sender:
From the SWAN Support Website:
Published on SWAN (https://support.swanlibraries.net)
08/22/2017 - 09:50 - by Steven Schlewitt
SWAN Member Library Staff:
We've just experienced a brief network outage at the SWAN/RAILS datacenter, which impacted connectivity to the Symphony WorkFlows server, SWAN and RAILS support websites. We're currently in contact with RAILS and will follow-up if any further
downtime is anticipated.
We sincerely apologize for the inconvenience.
--
SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/