SWAN Member Libraries,

We have restored access to our ticketing system and previously held tickets are once again passing through the system.

Thank you for your patience as we respond to the small backlog of tickets.

The known issue has been closed as well.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Friday, October 28, 2022 12:54 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] OTRS Ticketing System Not Accessible - Urgent matters call 844-SWANLIB

SWAN Member Libraries,

SWAN staff are not currently able to access newly created tickets or library staff replies to existing tickets. We will reply to any new tickets and replies already sent as soon as we are able to access them.

If you have an urgent matter that needs our immediate attention please call us at 844-SWANLIB (844-792-6542)

We will update the Known Issue as we have more information.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings