SWAN Member Library Staff,
The issue has been resolved, and all Symphony and BLUEcloud functionality is back up and running.
If you used offline mode during this time, be sure to connect any offline workstation back to Symphony online so transactions will be automatically uploaded and processed. Any WorkFlows circulation transactions during this time were not
affected. Thank you for your patience.
Vickie Totton
Consultant, Information Technology Systems & Support
vickie@swanlibraries.net • 630.326.8714
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Friday, January 5, 2024 10:16 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] WorkFlows Currently Down
SWAN Member Library Staff,
We are currently experiencing an outage of the Symphony server; please use WorkFlows
Offline Circulation while the server is down. We encountered an error with an important database on the server this morning. We are in the process of repairing and hope to be up and running
soon.
We will be updating the
Known Issue on the support site as we have more information.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
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