SWAN Member Library and Information Technology Staff:

This holiday weekend, beginning Sunday evening, May 27 through Monday, May 28, SWAN will be performing database maintenance on our Symphony Server to finalize the deduplication process. This maintenance will be rebuilding the full cataloging index and will commit the changes made during the deduplication process that began on May 18.

During this time, there will be no access to Symphony WorkFlows or SIP2 connected hardware. Other external systems may experience brief outages during this time, but access to digital media, reference databases and Enterprise should remain largely accessible.

Click "Read more" below for the services affected.

This process requires SWAN to rebuild the Symphony database indexes, which requires server downtime and will affect most Symphony services intermittently. Please see the list below for the specific services affected:

-      Symphony Server functions - Unavailable Sunday evening through Monday.

• WorkFlows (staff must use Offline mode for checkout; no check-ins please)
• SIP2 connected hardware (AMH, self-check)

-      Symphony Web Services functions - Intermittent availability Sunday evening through Monday.

• Enterprise My Account functions (including payments)
• Enterprise material availability
• Digital media/eRC/reference databases
• BookMyne

This downtime will begin Sunday, May 27 at approximately 6:30 p.m. and run through Monday evening. SWAN will send a follow-up message when the database maintenance has completed and staff can resume normal work practices. We anticipate the system to be available before business hours on Tuesday, May 29.

Please email help@swanlibraries.net if you have any questions or concerns about the approaching system maintenance.

Thank you for your patience.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/