Good afternoon:

We would like to update our members regarding the recent challenges with our nightly indexing process. As you may recall, our bibliographic and authority service vendor, MARCIVE, unexpectedly ceased operations in December 2024. Since then, we have been unable to process our bibliographic and authority data according to our usual monthly schedule. With the start of our Backstage contract on July 1, we resumed our monthly schedule; however, this has introduced unforeseen difficulties in estimating the duration of our nightly indexing process. We are actively working behind the scenes to identify solutions that will allow the indexing process to handle the necessary data with minimal impact on your morning reports and processes. We appreciate the patience you have exhibited over the past few days and ask for more patience over the next several days as we complete the processing of the remaining data. We may experience further instances of overnight processing running into the morning. 

The following processes will not be up to date until the overnight processing has completed:

Expired holds on the holdshelf

Hold pull lists

Blocking of patron records for overdue checkouts at Fine Free libraries

Billing of items 42 days overdue

Autorenewals

Notices

Please stay informed by checking the NEWS posts for regular updates on our nightly indexing status. We will be sure to post the all clear when we have finished.

Thank you again for your patience!

SWAN Library Services

915 Harger Road, Suite 260, Oak Brook, IL 60523

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