To All SWAN Libraries:

This evening I spoke with SirsiDynix Support and learned that they are aware of the issue and have already escalated it to development and given it high priority. A number of customers in addition to SWAN are impacted by this problem. A list of affected SWAN libraries is below.

The issue is in the import and indexing of the eRC titles. When new titles are added and the collection reindexes, somehow the indexes are becoming corrupted. During my conversation with support I asked if libraries should suspend purchasing of new ebooks if possible, but was advised that it is not necessary.

At this time, the issue appears to be isolated to Overdrive collections. While titles are not accessible to users via Enterprise, Overdrive collections at mediaondemand.org, mymediamall.net and emedialibrary.lib.overdrive.com are available in their entirety.

We do not yet have an expected resolution date, stay in contact with SirsiDynix regarding new developments. We expect to have more information on Monday.

Libraries affected by the issue are:

· ADS

· BPS

· BYS

· CHS

· CNS

· CWS

· DOS

· EPS

· ESS

· EVS

· FRS

· GWS

· HDS

· HKS

· HWS

· JDS

· LGS

· MDS

· OLS

· OPS

· PFS

· PHS

· PPS

· RFS

· SFS

· SHS

· TFS

· TPS

· WMS

· WOS

· WRS

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net

From: Rebecca Malinowski
Sent: Friday, August 07, 2015 5:07 PM
To: 'swancom@list.swanlibraries.net'; 'swantech@list.swanlibraries.net'
Subject: Overdrive Content in eResource Central

To SWAN Library Staff:

Last week, one library reported missing Overdrive content from their eRC collection in Enterprise, which we were able to remedy. Today two libraries made similar reports. After receiving the reports, I began checking other libraries in the Media On Demand group and found that several libraries are missing the shared collection from their profiles. It appears that advantage collections are not being impacted.

I have opened a high priority case with SirsiDynix to investigate the cause of this issue. It does not appear to be related to today’s Enterprise login issues.

At this time, I do not have a complete list of affected libraries. I am continuing to test profiles. So far, I have observed that

· BCS, BIS, BWS, BVS, HSS, have their content.

· ADS, BPS, BYS, MDS, OLS, OPS, and WRS are missing content.

If your Enterprise profile appears to be missing content, please send a ticket to help@swanlibraries.net.

We will continue to work with SirsiDynix to identify a cause and implement a solution. I will send updates as they become available.

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net