To all SWAN library staff:
Thank you for your cooperation and patience throughout the day. Our team is continuing to work through the holds issues, and are making progress. We do not yet have an estimated completion time. Please plan to continue offline circulation in the morning. SWAN will notify all libraries via SWANcom when we can resume normal circulation. There is no need to log into production tonight to upload offline files. We will collect and process them tomorrow once the holds issues are resolved.
Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net
From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Aaron Skog
Sent: Wednesday, April 15, 2015 4:30 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] *Action Required* Your Help Needed: Circulation Offline Starting Tonight, 5PM
To All SWAN Library Staff:
Please plan to operate in Offline Mode starting at 5 PM tonight, through closing. At 5 PM tonight, the production server will be restricted and all libraries will lose their connection to Workflows. At that time, please reopen Workflows and check the “Operate in Offline Mode” box. Please only perform check outs and renewals. *Do not check in items or register patrons.*
Enterprise will continue to be accessible, but users will not be able to place holds.
In order to resolve the hold issues we have experienced over the past two days, we need to halt activity on the server and give the SirsiDynix team time to identify and correct the problem. We plan to resume normal circulation in morning, and will notify SWAN libraries when we are ready to resume circulation. Please do not attempt to log in until hearing from SWAN.
We will send an additional SWANcom about 3rd party services which will be affected. Self-checks will not work, but reservation systems will be left running.
We will keep libraries updated via SWANcom. Please continue to monitor your email.
Aaron Skog
SWAN Executive Director
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5122
Fax: 630.734.5056
aaron.skog@railslibraries.info
http://support.swanlibraries.net