SWAN Member Libraries & Information Technology Staff:

Overnight from Wednesday October 10^th at 10:00pm to Thursday October 11^th at 6:00am, SirsiDynix will be upgrading SWAN’s Symphony ILS and WorkFlows from version 3.5.2.1 to 3.5.3. This upgrade will require intermittent downtime throughout the overnight hours.

Similar to past Symphony upgrades, a new WorkFlows client will be required to take advantage of the new features and bug fixes; however, this client update is not required until AFTER the server upgrade has been completed on Thursday 10/11, so to avoid version conflicts, the latest SWAN client will not be posted until the week of the upgrade date.

Following the server upgrade and go-live on 10/11, your current 3.5.2.1 WorkFlows client will continue to function as expected, but you will not have access to the new features and bug fixes, and an ignorable notice of an “update required” will display with each login. That being the case, there is no rush to complete the update installation immediately after the server upgrade. Libraries will have until November 12^th to complete the 3.5.3 client update and submit a FormSite completion survey, which will be provided with the download link and documentation. 

The upgrade and downtime will impact the following services:

- Enterprise

• My Account functions (holds, payments, lists, etc) and item availability will be unavailable from 10pm 10/10 to 6am on 10/11.

       * SWAN will post a banner to inform patrons of this outage

• Bibliographic record and eRC updates from 10/10 will may not be reflected on 10/11 due to the suspension of Enterprise harvests during the upgrade.

- BLUECloud Analytics

• October 11^th statistics will be off by one day

- Symphony WorkFlows

• SIP2 & Web Services integrations (including external vendor subscriptions) will be inaccessible from 10pm on 10/10 to 6am on 10/11
• WorkFlows will be inaccessible from 10pm on 10/10 to 6am on 10/11

       * Libraries open after 10pm will need to use WorkFlows in Offline mode

• 10/11 morning report schedule will be impacted
• WorkFlows client will prompt for an update following upgrade completion

Important Notes:

- If prompted following the server upgrade, please do not click the “Update now” option from the WorkFlows client.

- SWAN utilizes a customized setup MSI that incorporates additional features and functions. This setup MSI will also uninstall previous versions of WorkFlows automatically. In the week prior to go-live, SWAN will release the new documentation and MSI via the support site at https://support.swanlibraries.net/content/software-downloads. This client can be installed after the 3.5.3 server upgrade on 10/11, but should be installed no later than 11/12.

- If you click the "Update now" button from the WorkFlows prompt, you may need to uninstall/reinstall your WorkFlows client later using SWAN’s MSI for access to specific SWAN features.

A few advantages to the new Symphony 3.5.3 version:

- Bug fix: In our current version of Symphony, if a staff member cancels a hold for an item on the hold shelf, the item is not made available to the next patron in the hold queue. This bug is addressed in the upgrade.

- Expanded Signature Pad hardware support

- Database Rebuilds have been optimized to run significantly faster

- Overnight “ADU” processing optimization

We’ll send additional SWANcom and Support Site post updates, including one containing the 3.5.3 installation link during the week of the upgrade, so please watch your SWANcoms.

If you have any questions about the upgrade or encounter issues, please contact SWAN Support at 844-SWAN-LIB (792-6542), or submit a ticket via email through help@swanlibraries.net.