Everyone-

We have just completed running two reports for hold pickup notices (SMS text and email). Unfortunately, it appears that it pulled all the data from last week, instead of just the items currently on your hold shelf.  What does this mean, it means your patrons are receiving hold pickup notices for items that may or may not actually still be on your hold shelf.    Please extend our apology to your patrons.   Hopefully, patrons will call to check on the items they have on the hold shelf before they come to the library.   To the staff that have to deal with these disappointed patrons – we are very sorry.  

Before these two reports are run again we will verify that they will run correctly in the future.    Once again our sincere apologies.  

Kate Boyle
SWAN Member Services Manager
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5162
Fax: 630.734.5056
kate.boyle@railslibraries.info
http://www.railslibraries.info