SWAN Member Library Staff:

SirsiDynix identified a malformed user record that caused indexing issues during our overnight process. They have resolved the issue and rebuilt the patron database. This process has resolved the user search issue.

Thanks for your patience.

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

From: Swancirc <swancirc-bounces@list.swanlibraries.net> On Behalf Of Steven Schlewitt
Sent: Friday, July 19, 2019 11:52 AM
To: swancom@list.swanlibraries.net; swancirc@list.swanlibraries.net
Subject: [Swancirc] Some Patron Records Unsearchable by Name on 7/19

SWAN Member Library Staff:

We’re currently experiencing an issue where certain patron records are unsearchable by name or other indexed fields. We’re currently investigating the issue and will post updates to the support post as news becomes available.

https://support.swanlibraries.net/node/66762

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/

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