To all library staff:

SWAN staff are continuing to troubleshoot the outage. Please operate in Offline Mode until we are able to restore service.

As a reminder, offline documentation is available at https://support.swanlibraries.net/system/files/Members%20Only/SWANTech/WorkFlowsOffline-3.5.pdf

In brief, open Workflows, being sure the “Operate In Offline Mode” and “Show This Window On Next Startup” boxes are both checked. In offline session settings, set user access to OFFLINE.

Thank you for your continued patience.

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net

From: Rebecca Malinowski
Sent: Monday, June 29, 2015 10:54 AM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net; swancirc@list.swanlibraries.net
Subject: ***Symphony Outage***

To all library staff:

We are experiencing a temporary outage with Symphony. This interruption of service effects Workflows and Enterprise. While you can still search Enterprise, you will not be able to log in or place holds, and availability information will not be available.

We are aware of the issue and working to resolve it as quickly as possible. We will send an update as soon as one becomes available.

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net