+++ Please route to appropriate personnel +++

SWAN Member Services has discovered that Release 2011 triggered some new behavior with respect to holds.  These changes were not mentioned by Innovative in the Release Notes, but have now been confirmed by Innovative.    Please take note of the following changes that affect holds management:

· Staff will now need to override the hold block when attempting to place a title level hold for a patron who currently has an item checked out on this same bib record.  Staff will see an “Authorization Required” dialog box.  Please click “OVERRIDE” to supersede this hold block and successfully place the hold.  Initials “super”, “circsr” and “circjr” are authorized to override this block.

· A selection of holds can no longer be modified as a group from Search/Holds mode after a user has sorted the hold queue by pickup point.  Previously, users were able to sort by pickup point, select all holds with that same pickup point, and modify all holds by filling out one dialog box.  With the newest release, this is no longer possible.  From now on, please modify holds one at a time from the hold queue in Search/Holds mode. 

We apologize for any inconvenience.  If you should have any questions please contact either Renee Clanton (630-734-5169) or Samantha Dietel (630-734-5163).

Samantha Dietel
SWAN Member Services Consultant
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5163
Fax: 630.734.5056
samantha.dietel@railslibraries.info
http://support.swanlibraries.net