SWAN Member Library Staff:

The overnight maintenance report that had been causing item record problems over the last two days completed without errors last night.

The successful completion of this report should clear up any of the item record problems that became visible throughout Thursday and Friday.

We thank you for your patience while this issue was resolved.

Ian Nosek
System Administrator
ian@swanlibraries.net • (630)326-5886

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net

From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Friday, July 28, 2017 8:41 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] *Update* Error in overnight item maintenance report - 7/27, 7/28
Importance: High

SWAN Member Library Staff:

The same overnight maintenance report has unfortunately terminated with errors again last night. We believed to have resolved the issue yesterday, which was relating to a particular item configuration that was unable to be processed. While the item was corrected, the report error has persisted.

We’ll be reaching back out to the SirsiDynix database support team for additional investigation this morning and will send an update as soon as additional information is available.

In the meantime, you may encounter error messages, such as “Heading keys need to be indexed” on a handful of items modified or created within the last couple of days.

Thank you for your continued patience as we work to resolve this issue.

Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net

From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek
Sent: Thursday, July 27, 2017 9:19 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Error in overnight item maintenance report - 7/27

SWAN Member Libraries:

One of our overnight maintenance reports completed with errors last night.

SirsiDynix staff is currently investigating.

In the meantime, it’s possible you may see error messages related to items. Particularly items that have been modified in the last day. If you encounter an error message within WorkFlows, please open a ticket with SWAN and include the item or record that had the error.

These examples will be passed along to SirsiDynix staff to aid their resolution of this issue.

Thank you for your patience.

Ian Nosek
System Administrator
ian@swanlibraries.net • (630)326-5886

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net