SWAN Member Library Staff:

We're currently investigating an intermittent network outage affecting the RAILS data center. This limited outage is causing general slowness when accessing WorkFlows and occasional timeout/logouts.

Offline mode does not appear to be necessary at this time, but libraries are welcome to use it if preferred.

The following services are impacted by this issue:

-      Symphony Server

  *   All WorkFlows access (cataloging, circulation, etc)

  *   SIP2 3rd Party Vendor Integration (databases, electronic media)

  *   SIP2 Hardware/Software Integration (AMH, self-check, PC reservation, print release)

-      Enterprise

  *   My Account Features (slow to access)

  *   Commerce (slow to access)

  *   Item Availability (slow to access)

-      Bookmyne

-      MobileCirc

We'll send additional SWANcoms when more information is available.

Thank you.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/