SWAN Member Library Staff:

Just a quick reminder of the upcoming server upgrade scheduled for Wednesday, November 7^th.

We have managed to bump the start time of the upgrade to 9pm the evening prior (Tuesday the 6^th), but please continue to expect the use of Symphony Bridge throughout the day on November 7^th.

Please also be sure to check your email for further instructions via SWANcom or the SWAN Support Site on the morning of the 7^th, as we’ll be indicating when the Bridge is ready for login or if there are other new instructions.

To address several questions we’ve received:

• When on Symphony Bridge on the 7^th, modification of patron records will be disabled, but you can override to check out material
• Auto-renewals will not run while we are on Bridge, but will run when we come back up and will renew items that would have renewed throughout the period we were on Bridge. It is possible that items will renew on the day they were due (if Bridge takes the full 2 days)
• Items in Transit will be processed on the regular schedule since that report is generated via BCA
• Clean Holds Report will not run on the days we are on Bridge as no reports will run during that time period
• Enterprise item records and location will display as a result of cached records, but availability and hold queue stats will not

For further details on the upgrade including how to access the Symphony Bridge and various service availabilities, please refer to the original support site posting:

https://support.swanlibraries.net/news/2018-10-15/important-swan-server-upgrade-scheduled-november-7th-special-instructions-included

Thank you.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/