SWAN Member Library Staff:

We’re currently experiencing issues delivering emails to patrons with Yahoo or AOL email addresses. We’re submitted cases with both Yahoo and our volume email service to seek resolution and are currently awaiting response.

This issue impacts all checkout receipts, bills, and other notices sent from our Symphony server on January 8^th or 9^th. While none of these emails have been lost, they’re currently being deferred or delayed from delivery on the Yahoo email servers. Once the issue has been resolved, all emails should be delivered to the respective patron accounts.

We apologize for the inconvenience and will update the Known Issue as soon as additional information becomes available.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/