SWAN Member Library Staff:

Please be aware, RAILS is currently experiencing a server outage at their Burr Ridge datacenter. This outage affects the following services:

• Logins to all RAILS websites and RAILS-specific services
• Logins and access to L2 (Library Learning) events and directory website
• Logins to the SWAN support as these authenticate via L2
• You can still access any content that does not require a login
• Logins to the SWAN ticket website as these also authenticate via L2
• You can still email support issues to help@swanlibraries.net

No other SWAN services are impacted by this outage. We'll submit additional updates to the news post as they become available.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net

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