To All Library Staff:

One of the overnight processes described in yesterday’s SWANcom did not complete properly. We have identified the reason, and anticipate being able to run it tonight. We cannot run this process while the system is in use during library operating hours.

This means library staff will continue to see errors in Workflows related to searching. For example, records that were imported yesterday may not be fully searchable today, and when doing a browse search, you may see the message “Heading keys need to be indexed first.” After speaking with SirsiDynix support this morning, we have received confirmation that we can continue to add records to the catalog, but may continue to experience anomalies in searching. All records, whether added previously or today, should be searchable by title control number or an item barcode.

We apologize for the inconvenience to staff. Libraries can continue to circulation material normally. This will not have an effect on circulation, and should be unnoticed by the public.

We will confirm the successful completion of our overnight processes tomorrow morning.

Rebecca Malinowski
SWAN Special Projects Coordinator
125 Tower Drive
Burr Ridge, IL 60527
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://support.swanlibraries.net

From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Rebecca Malinowski
Sent: Thursday, April 23, 2015 6:07 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] Searching and Indexing Update

To All Library Staff:

As reported earlier today, the issues with dynamic indexing in Symphony have been resolved. This means that added records should be immediately searchable in Workflows as expected.

SWAN and SirsiDynix are continuing to make batch updates to records as part of our migration cleanup. The large volume of these changes affects our overnight processes, which must run completely and in a specific sequence for Workflows and Enterprise to function correctly. In order to prevent these processes from running too long (effectively getting in each other’s way), updated records will be run through the processes in sized nightly batches over several days. What this means for library staff is that some changes that have taken place in Workflows may not be picked up in Enterprise as quickly as expected.

We have also seen On-Order items back in the Onshelf Item Wizard today, which we think was related to the indexing issues we saw today, and anticipate will be resolved tomorrow.

We have seen a number of tickets come in with example barcodes, control numbers and/or screenshots, which have been very helpful in identifying and resolving issues. Thank you all again for your reports. Please continue to send reports and questions to help@swanlibraries.net or open a ticket at http://swan.railslibraries.info/otrs/customer.pl.

Rebecca Malinowski
SWAN Special Projects Coordinator
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5157
Fax: 630.734.5056
rebecca.malinowski@railslibraries.info
http://www.railslibraries.info