SirsiDynix was able to resolve issues with the BLUEcloud services late last night. You should be able to access all services and receive your regularly scheduled BLUEcloud Analytics reports this morning. Please let us know if you continue to encounter any errors.

Thank you.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Tuesday, January 11, 2022 2:55 PM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] BLUEcloud Services Outage 1/11/2022 (Affects BCA, BC Circ, Cat, Acq, CC Payments)

SirsiDynix is currently experiencing issues with BLUEcloud services. This is affecting BLUEcloud Analytics, BLUEcloud Central, BLUEcloud commerce (including credit card payments) and BLUEcloud Mobile. Please refer to the be following known issues for updates:

https://support.swanlibraries.net/issue/90237

https://support.swanlibraries.net/issue/90236

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings