Everyone –

We’ve received some questions and concerns about the SVA Failed Calls Notices report.

The SVA Failed Calls Notices report is run once daily at 8 pm for the entire consortium.  Attempting to run this report at your library will notify patrons for ALL libraries unnecessarily and may cause confusion for your patrons.

As a reminder, SVA runs throughout the day, and a list of failed calls compiles with each run. When the SVA Failed Calls Notices report runs at 8 pm, it emails notices to any user that has an email address in his or her record.  Then, library staff can view the finished report in WorkFlows to see which notices failed. 

The NOTICES/NOTICES user was created with the ability to view Finished Reports only so that staff can collect the completed report after it has run.  Please do not attempt to run this report for yourselves, as SWAN is running this report for you daily.  Please continue to log in as NOTICES/NOTICES to view the finished report for your library and contact your users as needed.  There is no need to enter any kind of override password to access a wizard other than Finished Reports.

If you have any questions, please call us or open a ticket at help@swanlibraries.net .

Thank you!

Samantha Dietel
SWAN Member Services Consultant
Reaching Across Illinois Library System
Burr Ridge Office
Phone: 630.734.5163
Fax: 630.734.5056
samantha.dietel@railslibraries.info
http://www.railslibraries.info