SWAN Member Library Staff:

A quick update – it appears this issue should have only affected records modified or entered within the last day.

SirsiDynix has performed operations to temporarily resolve the issue, and tonight’s maintenance reports should resolve it entirely.

Please let us know if you continue to encounter these errors today by emailing help@swanlibraires.net, and please send us examples of the records in question.

Thank you for your patience,

Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net

From: swancom-bounces@list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Steven Schlewitt
Sent: Tuesday, January 17, 2017 7:50 AM
To: swancom@list.swanlibraries.net; swantech@list.swanlibraries.net
Subject: [SWANcom] "Keys Not Indexed" "Heading Not Found" Errors (1/17)

SWAN Member Library Staff:

We’re seeing one of the overnight maintenance reports last night completed unsuccessfully, which has led to “Keys not indexed” and “Heading not found” errors while searching items in WorkFlows this morning. We’ve already reached out to SirsiDynix support for assistance in the investigation and resolution of the issue. We believe items in Enterprise should be unaffected.

We’ll send additional information via SWANcom as soon as it becomes available.

Thank you,

Steven Schlewitt
Information Technology Manager
steven@swanlibraries.net • 630-326-5993

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net • catalog.swanlibraries.net