SWAN Member Libraries and Information Technology Staff:

 We’ve received several reports of authentication issues with Baker & Taylor Axis360 content. After further investigation alongside Baker & Taylor support, we’ve found this issue is consortium-wide and relates to how their authentication services reference our server. Baker & Taylor is aware of the issue and is currently working toward a resolution. We expect these services will be back online by the end of the day today.

 Should you encounter any issues with other external vendors or digital content providers, please don’t hesitate to submit a ticket to SWAN for further investigation by emailing help@swanlibraries.net.

Thank you.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/