SWAN Libraries—

We are now officially 97! The system rebuild has concluded, offline transactions uploaded have been processed, and VPN access has been restored. You are now free to connect to WorkFlows and begin normal daily operations. SWAN staff are standing by to meet your support needs. The most effective way to report issues or questions is by submitting a ticket to the Help Desk, whether through email (help@swanlibraries.net) or the SWAN OTRS Support System.

https://support.swanlibraries.net/content/help-desk-support-member-libraries

*NEW 19: we are investigating some issues with holds placed by patrons that were old/inactive which loaded as active. Please do not take any steps for processing holds until we notify you. As you check in items, process normally.*

All Libraries: Please remember that BLUEcloud Analytics harvests will remain suspended until tomorrow and may take an extra day to accurately reflect offline transactions. We expect BCA to reflect accurate data by Friday, May 4.

And finally, to the New 19 libraries: Welcome to SWAN!

Aaron Skog
Executive Director
aaron@swanlibraries.net • (630)326-7022

SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559

844-792-6542
swanlibraries.net • catalog.swanlibraries.net