Hi everyone,

We have created a new generic user for you that should be used for damaged RB and ILL materials called RB_ILL_DAMAGED.  This is one generic user that will be shared across SWAN.  When you receive a damaged item that belongs to another library, either via delivery or directly from the patron, please follow the new procedure attached to this email.  Doing so will ensure that patrons remain in their proper place in the hold queue.

Please call, email, or send a ticket to help@swanlibraries.net with questions.

Happy Friday!

Samantha Dietel
Consultant, Member Services
samantha@swanlibraries.net • (630) 326-8647

SWAN Library Services
125 Tower Drive, Burr Ridge, IL 60527
swanlibraries.net • catalog.swanlibraries.net