SWAN Member Library Staff:
We have received the address change data from Unique and will be updating patron records starting today. The number of patron records sent for processing was 773,650. Of those, 24,352 were returned with address changes for a change rate
of 3.2%.
In preparation, we have temporarily disabled the Symphony function to update Last Activity Date when a patron's address information is changed. Once processing begins over the next couple of days, manual address changes may be overridden
by this update.
Refer to the
National Change of Address (NCOA) 2025 news article for more information.
https://swanlibraries.net/news/2025-12/95037
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)