SWAN Member Libraries, Cataloging, and Acquisitions Staff:

We have confirmed that the indexing errors encountered over the weekend have been resolved. We do not anticipate any further record issues.

If you encounter any errors while searching, please send all details to help@swanlibraries.net so we may investigate.

The cataloging freeze has been lifted. All cataloging work may continue at this time.

The Known Issue has been updated and will be closed.

Thank you for your continued patience.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

From: SWAN Communications <swancom@list.swanlibraries.net>
Sent: Monday, January 30, 2023 10:45 AM
To: swancom@list.swanlibraries.net
Subject: [SWANcom] **CRITICAL** 1/30 - Symphony Reindexing - Cataloging Freeze

SWAN Member Libraries, Cataloging, and Acquisitions Staff:

Over the weekend, we encountered several errors within our overnight processing reports.

Malformed records caused our ADUText report to fail, resulting in the removal of approximately 430,000 records from our indexes.  These records need to be reindexed before they're fully searchable.

We have temporarily increased our maximum concurrent reports to allow us to rebuild the index without significantly impacting our daily report schedule.

You may experience slower than normal searching throughout the reindexing process.

Affected items are not retrievable by title or ISBN. They may still be retrieved by using a Title Control Number browse search.

While the reindexing is running, we are implementing a partial acquisitions and cataloging freeze.

You may continue to:

• Edit any record that is fully searchable
• Add, edit, or discard items
• Run cataloging overlay reports that match on Title Control Number

Please refrain from:

• Running acquisitions and cataloging load reports that match on ISBN or UPC
• Adding new bibliographic records

We will continue to update the Known Issue as we have more information.

Once we have verified that the reindexing has concluded successfully and verified database integrity, we will notify via SWANcom that the partial cataloging freeze has been lifted.

Thank you for your patience.

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings