SWAN Member Library Staff:

Over the last couple of months we’ve been working to find a resolution to ongoing Enterprise catalog harvest issues, noted in support posts on August 22^nd and July 6^th. After extensive investigation from SirsiDynix, we suspect the issue is possibly related to a high volume of eRC digital content harvests. We believe the current scheduling of eRC harvests is interfering with the standard maintenance schedule of our Enterprise catalog since both of those processes run on a single schedule.

That being the case, we’ve decided to temporarily suspend Enterprise eRC harvests for all of the SWAN libraries in order to investigate further.

The suspension of eRC harvests means the following…

• A library’s current eRC collection subscription will remain in place in Enterprise, but titles will slowly become stale (any title additions or removals pushed from the vendor will not appear until harvests are unsuspended).
• Patrons will still be able to checkout and return eRC titles through Enterprise, as expected, even as the harvests are suspended.
• Patrons can always visit the vendor’s portal directly for the complete and current listing of eRC titles, and for full checkout/check-in functions.

Here’s our plan moving forward…

1. 8/24 – Suspend eRC harvesting for the entire consortium, Enterprise delta harvests remain suspended
2. 8/25-8/27 – Allow Enterprise full harvests to resume on-schedule, monitor for success
3. 8/28 – Unsuspend Enterprise delta harvests, set at every 2 hours between 11am-7pm
4. 8/29 – Move Enterprise delta harvests to every 1 hour between 9am-7pm
5. 8/31 – Slowly unsuspend eRC harvests each day, starting with a small selection of member libraries

We very much appreciate your continued patience as we work toward a resolution to this issue.

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SWAN Library Services
800 Quail Ridge Drive - Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/